Picture Frames FAQ

You can place an order 24 hours a day, 7 days a week right here on our website at www.framedestination.com .

Although most orders are built to order, we strive to ship within 3 business days of receiving the order. If you select Rush Processing in the shopping cart, your order will be moved to the head of the queue, and we will try to ship it within 24 business hours. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time.

We ship from Dallas, TX and most orders are shipped via Fedex. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands we may send your order via USPS Priority Mail. Visit the FedEx website and use our shipping zip code (75040) to estimate Fedex shipping transit time to your location. Be aware ground shipment transit times are estimates. To guarantee prompt delivery, select an Express Shipping option during checkout.

Yes, select the “Customize this preset frame size” checkbox below the size drop-down menu.

We do not have a minimum order quantity. We do, however, offer volume discounts for larger orders of identical items. Ordering in larger quantities will also reduce the per item shipping cost.

We include a free hanging kit if you include a mat, glass, or backing with your picture frame purchase.

Yes, we sell both the wood and metal frames without components (mat board, mount board, and glazing). On the frame ordering page click on "Empty Frame" instead of "Complete Frame". Empty frames do not qualify for a free hanging kit.

Yes, all of the mat board, mount board, and/or glazing can be ordered without a picture frame from the “Framing Supplies” drop-down menu.

We are required to charge sales tax in some US States and Territories, or if you pick up your order at our facility in Dallas, TX. If you are either, tax-exempt or have a resale number, we can remove the sales tax. Please create an account on the website and either email (info@framedestination.com) or fax (1-866-389-2813) us your tax exempt or resale form BEFORE you place your order. We will set your account to tax-exempt status.

If you need to change or cancel your order, please call us ASAP at 972-479-1188. We may request change information via email, but we need to put your order on hold ASAP if you know it needs modifications.

The comments section is located on the CHECKOUT page on the lower left side, directly above the Place Order Now button.

PayPal - If you plan to pay with PayPal, choose the "Checkout with PayPal" button in the Shopping Cart or at Checkout.

By creating an account on our website, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Contact us immediately if your order arrives damaged. If possible, please photograph the box and damaged item and email the images to info@framedestination.com. We will make it right!

Our office hours are Monday through Friday, 8 AM to 5 PM Central Time.

We close for major U.S. holidays. Closures are announced on our website home page at www.framedestination.com. Our office is closed on Saturdays and Sundays.

We accept these major credit/debit cards - American Express, Visa, MasterCard, and Discover. In addition, we accept PayPal, checks and money orders. Note: If you are paying with a check or a money order, your order will be put on hold until payment is received.

Visit our Contact Us page for all our contact information.

Yes. We offer volume discounts. You can see the quantity breaks on the Quantity Discount table below the Add to Cart button. The discount is automatically applied when you add products to your shopping cart.

The website has accurate pricing and automatically applies volume discounts when you add products to the shopping cart. To see your shipping cost, first add all items to your shopping cart, and then proceed to Step 2 of Checkout.

The majority of orders are shipped via FedEx. If your shipping address is a P.O. Box or if you are located in Alaska or other non contiguous states we may send your order via USPS Priority Mail.

We do not ship outside the United States with the exception of Puerto Rico, the Virgin Islands, and APO addresses.

Yes. If your shipping address is a P.O. Box we will send your order via USPS Priority Mail. Please note that USPS Priority Mail is not an express choice, and may take longer than standard ground shipping to a street address. In addition, the United States Postal Service has size restrictions. If your order exceeds these restrictions we will contact you for an alternate shipping address.

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Although we do not normally ship "signature required", we are happy to do so upon request. If you want your order shipped "signature required", please put "Ship Signature Required" in the Comments box during checkout.

Frames purchased with components (mat board, mount board, and/or glazing) are normally shipped fully assembled, however large, empty frames, are subject to being shipped unassembled with dovetail assembly (instructions included) to protect from shipping damages. Smaller wood picture frames, which are permanently hand-glued and nailed together, are usually shipped assembled, especially if contents are ordered for the frame. Empty metal picture frames are shipped unassembled for greater protection. If you have questions about picture frame assembly, leave a note in the Comments box of the checkout page, or contact us before you place your order.

Yes, orders with express shipping (Express Saver, 2nd Day, or Standard Overnight) selected during checkout, are given high priority. Please note that the transit time for express shipping excludes weekends. For example, if your order ships Standard Overnight on a Friday it will not arrive until Monday. Overnight shipping may not be possible to certain locations in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands. We will contact you if your shipping choice is not possible.

If your product arrives damaged, email info@framedestination.com or call us at 972-479-1188 ASAP so we can make it right. Please help us out by emailing a photo of the damaged item(s). We will ship replacements as quickly as possible, using the same shipping option selected on the original order.

Contact us within 45 days of the original purchase date. The product(s) cost, minus the original shipping cost and/or rush fees, can be fully refunded once assessed by customer service. We cannot accept returns on the following - clearance items, acrylic with the protective film removed, and frame and mat board samples.

Contact us at info@framedestination.com or 972-479-1188 to get return authorization and the address to send your return to. You MUST include the return authorization form provided by customer service. If this form is not received, and the items are refundable, a store credit will be issued.

We issue refunds within 5 business days of receiving returned items. Credit card refunds may take a few business days before appearing on your statement, depending on your financial institution.

We do not have a system for order exchanges. You are free to order your replacement frame while we process your return, or you can wait until we apply a store credit for the return item(s).

With the exception of the packing tape, all of our packing materials are recyclable. Listed below is the composition of each packing material.

We are happy to build a frame for you, but we do not sell sticks of moulding.

Please visit our page at Framedestination.com/picture-frame-sizes.html for help with that.

Most of our wood frames are made of solid wood finger-jointed pine finished with a stained, lacquered, or gessoed veneer. If you have a question about what a specific profile is made of, please contact us.

All frames are hand-assembled by our staff, for each order. However large, empty frames, are subject to being shipped unassembled with dovetail assembly (instructions included) to protect from shipping damages.

Points are used to hold the mat, mount board, and glass or acrylic inside of wood picture frame moulding. Without points, the contents will fall out of the picture frame. Our picture frames contain flexible points, which can be bent up and back down to allow the contents to be installed in the frame. More information about points.

Point depth is determined by the thickness of what you are putting in the frame. If you are buying the glass mat and backing from us you can just select "Fit Contents Ordered". If you going to be adding items to the frame, simply add up the thickness of the contents going into the frame to get the point depth.

No, wood naturally contains lignin, which is not acid free. To protect your artwork from the acids that naturally occur in the wood frames, you may wish to use frame sealing tape to isolate the contents from contact with the frame’s rabbet.

Most of our metal picture frames are manufactured by Nielsen. They are made from the highest-quality aluminum anodized for maximum durability and long-lasting beauty. Aluminum is a robust metal which offers a high strength-to-weight ratio.

Each metal frame includes corner hardware and spring clips to hold frame contents in place, plus euro hangers for attaching hanging wire to the frame.

Yes. Like all of our frames, the Find-A-Frame picture frames are customizable. Once you've chosen a Find-A-Frame that you'd like to adjust, press the "Customize this Frame" option, right next to the "Add to Cart" option. You will be able to customize all contents from that point.

The size of the floater depends on the size of the art you are framing. For the correct floater frame dimensions, enter the size of your stretcher bar frame, measuring at the corners where the folds of the canvas are thicker. The inside dimension of the wood floater frame will automatically be sized one inch (1") larger than the stretcher bar dimensions, allowing a one-half inch (1/2") float space between the canvas and the inside edge of the floater frame. The inside dimension of the metal floater frame will automatically be sized one-half inch (1/2") larger than the stretcher bar dimensions, allowing a one-quarter inch (1/4") float space between the canvas and the inside edge of the floater frame.

All of the stretcher frames are hand-assembled by our staff.

Check out our Matboard Types Explained for help on choosing the right one for your art.

Because each person's color perception and computer monitor varies, it is extremely difficult to recommend a mat color via email or telephone. We recommend viewing actual samples of the mat boards before purchasing them. Frame Destination can mail out up to three (3) individual samples for free. If you need a larger selection, please purchase a mat board sample kit .

Yes, we can label them for you. Just put a note in the Comments box during the checkout process.

We recommend the 3/16", providing your frame's rabbet can accommodate it. The 1/8" thickness is great used as backer for images displayed in our Protective Crystal Clear Bags.

Glazing is a generic term for the glass or acrylic used to cover and protect artwork in a picture frame. We sell both glass and acrylic glazing.

Yes, we ship glass up to 26" x 30". Larger sizes can be picked up at our facility in Dallas, Texas.

We offer several different choices. Check out all of our glass varieties here .

Yes, we can cut custom sizes of glass up to 26" x 30". Note: Larger sizes up to 32" x 40" can be picked up at our facility in Dallas, Texas.

We offer several different choices. Check out all of our acrylic varieties here .

We sell high quality Acrylite® brand framing acrylic. Some people refer to all acrylic picture frame glazing as Plexiglas®. Although Plexiglas®, which is actually a trade name for acrylic, is similar; nothing beats the Acrylite® brand for picture framing! Acrylite® is an excellent glazing choice for framing, and is a safer alternative at half the weight of glass, many times more resistant to impact, and easier to handle. In addition, acrylic provides exceptional optical purity.

Yes, we can cut custom sizes of acrylic up to 40" x 60".

The clear shiny side of the non-glare acrylic faces the artwork.

We recommend using an acrylic cleaner called Brillianize, and a microfiber smooth towel for cleaning. DO NOT use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean acrylic. Dry or gritty cloths and/or paper towels may cause surface scratches. Craftics Microfiber Smooth Towels are excellent for cleaning acrylic. They will safely pull dust and smudges off the acrylic without scratching the surface.

Our acrylic is shipped with an easy-to-remove plastic film to protect it from scratches. This film needs to be removed before installing it in the frame. To remove the film, grab it at one of the corners and peel it off.