Picture Frames FAQ

Have some questions? We have answers! If you can't find the answer you're looking for, please contact us.




How do I place an order?

You can place an order 24 hours a day, 7 days a week right here on our website at www.framedestination.com.

How quickly do you process orders?

Most orders are built to order and we strive to ship your order from our facility within 3 business days of receipt (Mon - Fri) . If you select Rush Processing during checkout, your order will be moved to the head of the queue, and we will try to ship it within 24 business hours. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time.

I don't see the size I need on the size drop-down menu. Can I order a custom picture frame size?

Yes, select the “Customize this preset frame size” checkbox below the size drop-down menu.

Do you have a minimum order quantity?

We do not have a minimum order quantity. We do, however, offer volume discounts for larger orders of identical items.

Do I get a free hanging kit if I purchase a wood or metal picture frame?

We include a free hanging kit if you add at least one extra piece of content to your frame, such as a mat, glazing or backing.

Can I buy just the picture frame?

Yes, we sell both "empty" wood and metal frames; meaning without contents (mat board, mount board, and glazing). On the frame ordering page click on "Empty Frame" instead of "Complete Frame". Empty frames do not qualify for a free hanging kit, but you do have the option to add it to your purchase when building your frame.

Can I buy just the framing components without a frame?

Yes, all of our products can be purchased separately, without a frame. Mat board, mount board, glazing, spacers and more can be ordered from the “Framing Supplies” menu.

Do you charge sales tax?

We are required to charge sales tax if the shipping address is located in a state where we legally qualify, or if you pick up your order at our facility in Dallas. If you qualify as tax-exempt in your state, we are able to update your account. Please create an account on our website and email (info@framedestination.com) us your tax exemption or resale certification form(s) BEFORE you place your order. If your information is valid and approved, we will set your account to tax-exempt status.

What if I need to change or cancel my order?

If you need to change or cancel your order, please call us ASAP at 972-479-1188 or email us at Info@FrameDestination.com. We need to pull your order from production, and put it on hold as quickly as possible.

How do I add comments to my order?

The "Add Comment" section is located on the CHECKOUT page on the lower left side, directly above the "Place Order" button.

PayPal - If you plan to pay with PayPal, instead of clicking the Checkout with PayPal button in the Shopping Cart, click the Proceed to Checkout button. Fill out the billing and shipping addresses, select your shipping method, choose PayPal Express Checkout Payflow Edition as your payment method, and then add your comments in the Comments box. Click the Place order now button to be rerouted to PayPal for processing.

I loved my previous order and want to reorder the exact same thing. How can I do that?

By creating an account on our website, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

What if my order arrives damaged?

Contact us immediately if your order arrives damaged. If possible, please photograph the box and damaged item and email the images to info@framedestination.com. We will make it right!

What are your office hours?

Our office hours are Monday through Friday, 8 AM to 5 PM Central Time.

Do you work on holidays and weekends?

We close for major U.S. holidays. Unexpected closures are announced on our website's home page at www.framedestination.com. We are closed on Saturdays and Sundays.

What forms of payment do you accept?

We accept these major credit/debit cards - American Express, Visa, MasterCard, and Discover. In addition, we accept PayPal, Amazon Pay, checks and money orders. Note: If you are paying with a check or a money order, your order will be put on hold until payment is received.

How can I contact you?

Visit our Contact Us page for all of our contact information.


Volume Discounts


Can I get a discount?

We offer a volume discount for multiple identical items. The website will add the volume discount automatically. Also, our newsletters often contain a coupon code. When you sign up for our newsletter, rest assured we will never share your personal information.
Volume discounts for frames, mats, backing, and glazing:
  • Qty 4 - 5%
  • Qty 10 - 10%
  • Qty 25 - 14%
  • Qty 50 - 16%
  • Qty 100 - 18%


Is it cheaper to buy in bulk?

Yes. We offer volume discounts. You can see the quantity breaks on the Quantity Discount table below the Add to Cart button. The discount is automatically applied when you add products to your shopping cart.

How do I get a quote?

The website has accurate pricing and automatically applies volume discounts when you add products to the shopping cart. To see your shipping cost, first add the items to your shopping cart. Then enter your shipping address in the Checkout section. The shipping total will calculate and display in the totals breakdown section.


Shipping / Returns


What shipping companies do you use?

The majority of orders are shipped via FedEx. If your shipping address is a P.O. Box, or if you are located in Alaska or other non contiguous states, we may send your order via USPS Priority Mail.

Do you ship outside of the United States?

We do not currently ship outside the United States, with the exception of Puerto Rico, the Virgin Islands, and APO addresses.

Can you ship to a P.O. Box address?

Yes. If your shipping address is a P.O. Box, we will send your order via USPS. Please note that USPS is not an express choice, and may take longer than standard ground shipping to a residential address.

What is an Oversize Shipping Fee?

Larger items require special packaging and may incur additional fees from the shipping company. If your item qualifies as oversize, a pop-up will appear in the Shopping Cart displaying the oversize fee. Please note that the oversize fee is based on the EXTERNAL size of the largest frame in your order. The fee is based on the quantity and external dimensions of the applicable item(s) in your cart. This calculation is based on the EXTERNAL frame size's united inches (Height + Width). For example, a 30” x 40” frame that is 1” wide will have a total United Inches of 74 (32 + 42).
  • $10 - Greater than 58 and less than or equal 68
  • $15 - Greater than 68 and less than or equal 75
  • $30 - Greater than 75 and less than or equal 79
  • $60 - Greater than 79
If you are in Dallas and select “local pickup” for the shipping option, this fee will be removed.


Do you ship "Signature Required"?

Although we do not normally ship "signature required", we are happy to do so upon request. If you want your order shipped "signature required", please put "Ship Signature Required" in the Comments box during checkout.

Are your picture frames shipped pre-assembled?

Frames purchased with components (mat board, mount board, and/or glazing) are normally shipped fully assembled. Wood picture frames under 40"x40", which are permanently hand-glued and nailed together, are shipped assembled. Metal picture frames are also often shipped assembled, but may be shipped unassembled for greater protection, and/or if they are ordered without contents. We will send all frames with the configuration that presents the least risk of damage in transit. If you have questions about picture frame assembly, leave a note in the Comments box of the checkout page or contact us before you place your order.

Do you offer Express Shipping?

Yes, orders with Express Shipping (Express Saver, 2nd Day, or Standard Overnight) selected during checkout are given high priority. Please note that the transit time for Express Shipping excludes weekends. For example, if your order ships Standard Overnight on a Friday it will not arrive until Monday. Overnight shipping may not be possible to certain locations in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands. We will contact you if your shipping choice is not possible.

What is the shipping transit time?

We ship from Dallas, Texas. Most orders are shipped via Fedex. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands, we may send your order via USPS. Visit the FedEx Ground Map and use our shipping zip code (75040) to estimate Fedex shipping transit time to your location. Be aware ground shipment transit times are estimates. To guarantee prompt delivery, select an Express Shipping option during checkout.

We strive to ship within 3 business days of receiving the order. If you select "Rush Processing" in the shopping cart, your order will be moved to the head of the queue and we will try to ship it within 24 business hours. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time.

What if my order arrives with shipping damage?

If your product arrives damaged, email info@framedestination.com or call us at 972-479-1188 ASAP so we can make it right. Please see more details on our Shipping & Return Policy page.

What is your return policy?

Contact us within 45 days of the original purchase date. Please see more details on our Shipping & Return Policy page.


Are your packing materials recyclable?

With the exception of the packing tape, all of our packing materials are recyclable. Listed below is the composition of each packing material.

  • Shrink Wrap (Stretch Film) – made of Polyolefin, a combination of ethylene and propylene

  • Green Bubble Wrap – made of Polyethylene

  • Wrapping Film, also known as Bundling Film – made of Polypropylene

  • Packing Tape - made of Polypropylene, but according to the manufacturer, it has an additional component that renders it un-recyclable


Picture Frames


Can I buy full sticks of your moulding?

We are happy to build a frame for you, but we do not sell sticks of moulding.

What size picture frame should I get?

Please visit our Guide to Picture Frame Sizes for help.

Wood Frames


What are your wood frames made of?

Most of our wood frames are made of solid wood finger-jointed pine finished with a stained, lacquered, or gessoed veneer. If you have a question about what a specific profile is made of, please contact us.

What are points?

Points are the small pieces of flexible metal inside most all wood picture frames behind the contents. They are used to hold the mat, mount board, and glass or acrylic inside. Without points, the contents will fall out of the picture frame. Our picture frames contain flexible metal points, which can be bent up and back down to allow the contents to be installed in the frame. More Information on Points Available Here

Your website is asking me to select the depth for my points. How do I figure out the point depth for my wood picture frame?

Point depth is determined by the thickness of what you are putting in the frame. If you are buying the glazing, mat and backing with your frame, you can just select "Fit Contents Ordered". If you going to be adding items to the frame you buy from us, simply add up the thickness of the contents going into the frame to get the point depth. Standard point depth for mass produced wood picture frames is 3/8".

Are your wood frames acid-free?

No, wood naturally contains lignin, which is not acid free. To protect your artwork from the acids that naturally occur in the wood frames, you may wish to use frame sealing tape to isolate the contents from contact with the frame’s rabbet.

Metal Frames


What are your metal frames made of?

Most of our metal picture frames are manufactured by Nielsen. They are made from the highest-quality aluminum, and anodized for maximum durability and long-lasting beauty. Aluminum is a robust metal which offers a high strength-to-weight ratio.

Do the metal frames come with corner hardware?

Each metal frame includes corner hardware and spring clips to hold frame contents in place, plus euro hangers for attaching the hanging wire to the frame.

Find-A-Frame Picture Frames

Can I order a Find-A-Frame picture frame in a size other than those shown?

Yes. Like all of our frames, the Find-A-Frame picture frames are customizable. Once you've chosen a Find-A-Frame that you'd like to adjust, press the "Customize this Frame" button to the right of the "Add to Cart" button and below the "Quantity" selection. You will be able to customize, and add additional contents from that point.

Canvas Floater Frames

What size floater frame should I order for my canvas?

The size of the floater frame depends on the size of the art you are framing. For the correct floater frame dimensions, you will be asked to enter the size of your stretcher bar frame (or stretched canvas artwork), measuring the OUTSIDE edges. The inside dimension of the wood floater frame will automatically be sized one inch (1") larger than the stretcher bar dimensions you enter, allowing a one-half inch (1/2") float space between the canvas and the inside edge of the floater frame when assembled together. The inside dimension of the metal floater frame will automatically be sized one-half inch (1/2") larger than the stretcher bar dimensions, allowing a one-quarter inch (1/4") float space between the canvas and the inside edge of the floater frame when assembled.

Stretcher Bar Frames

Do your stretcher bar frames come pre-assembled?

Stretcher bar frames will come pre-assembled if they are under 40" x 40". Larger dimensions may come unassembled with a dovetail key and assembly instructions, in order to prevent damage during transit. (The same guidelines used for wood picture frames are used for stretcher bar frames - they are listed above on this page.)


Mat Board


There are so many mat board types! How do I choose the right one for my art?

Check out our Mat Board Types for Picture Frames for help on choosing the right one for your art.

Can you recommend a mat color that will suit my artwork?

Because each person's color perception and computer monitor varies, it is extremely difficult to recommend a mat color via email or telephone. We recommend viewing actual samples of the mat boards before purchasing them. Frame Destination can mail out up to three (3) individual samples for free. If you need a larger selection please see the Matboard Samples page.

I want to order a large number of custom mats in different sizes. Can you label the mats for me?

Yes, we can label them for you. Just put a note in the Comments box during the checkout process and we will label them on the back for easy identification.


Mount Board


Should I order 1/8" or 3/16" thick mounting board?

We recommend the 3/16", provided that your frame's rabbet can accommodate it. The 1/8" thickness is great if you are framing art with a larger depth and need to save space, or when used as backing for artwork displayed in ClearBags™.




What is glazing?

Glazing is a generic term for the glass or acrylic used to cover and protect artwork in a picture frame. We sell both glass and acrylic glazing.


Do you sell and ship glass?

Yes, we ship glass up to 26" x 30". Acrylic is available in larger sizes.

What kind of glass do you sell?

We offer several different choices. Check out all of our glass varieties here.

Do you offer custom sizes of glass?

Yes, we can cut custom sizes of glass up to 26" x 30".  Note: Larger sizes may be available at our facility in Dallas, Texas for special order. Contact us with questions.


What type of acrylic do you sell?

We offer several different choices. Check out all of our acrylic varieties here.

Is acrylic the same thing as Plexiglas®?

We sell high quality Tru Vue® brand framing acrylic. Some people refer to all acrylic picture frame glazing as Plexiglas®. Plexiglas® is actually a marketed brand name, and is similar, but nothing beats the Tru Vue® brand for picture framing! Acrylic is an excellent glazing choice for framing, is a safer alternative at half the weight of glass, many times more resistant to impact, and easier to handle. In addition, acrylic provides exceptional optical purity.

Do you offer custom sizes of acrylic?

Yes, we can cut custom sizes of acrylic up to 40" x 60".

I purchased the non-glare acrylic. Which side should face the artwork?

The clear shiny side of the non-glare acrylic faces the artwork.

Are there any special care instructions for acrylic?

We recommend using an acrylic cleaner called Brillianize and a microfiber smooth towel for cleaning. DO NOT use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean acrylic. Dry or gritty cloths and/or paper towels may cause surface scratches. Craftics Microfiber Smooth Towels are excellent for cleaning acrylic. They will safely pull dust and smudges off the acrylic without scratching the surface. For further instructions, see Tru Vue's Care and Handling Guide.

How do I remove the mask (film) from the acrylic?

Our acrylic is shipped with a plastic film on both sides to protect it from scratches. This film needs to be removed before installing it in the frame. To remove the film, grab it at one of the corners and peel it off. Check out this How to Remove the Protective Covering from Your Acrylic Glazing blog post for a visual guide.


Picture Frame Spacers


What are picture frame spacers?

Frame spacers are used to keep the glazing away from the artwork to avoid mold growth, paper buckling, image transfer, and adhesion. They are normally used when framing artwork without a mat board. For more information, check out our blog: What are Picture Frame Spacers and Why Do You Need Them?.


Clear Bags


What size ClearBags™ should I order?

Order a size that is slightly larger than the outside dimension of your print. Note: If you are using the bags to display cards, order a size slightly larger than your envelope.

Is the adhesive on the bag or on bag's flap?

The crystal ClearBags™ that we sell feature a peel-away adhesive strip on the bag - not the flap - so that your artwork will not get stuck to the adhesive when being inserted or removed.


General Framing Questions


Are your picture frames safe for all types of artwork?

Our frames provide exceptional protection for most types of artwork, including 99% of photographs and all inkjet prints. There are, however, a few considerations for framing certain types of artwork. Acrylic glazing can develop a static charge so it should not be used to frame artwork rendered in loose mediums such as pastel or charcoals. In addition, there are two types of photographic print processes that are very acidic and require a special non-buffered mat: 1) Cyano – a black and white process, and 2) Dye Transfer – a color process.

What is a rabbet?

The rabbet is the inner lip or groove of the picture frame which holds the frame’s components, including the glazing, mat(s), artwork and backing. Make sure to choose a frame with a rabbet deep enough for all your components. We list the rabbet size for all of our picture frames.

Why would I want to use museum or archival quality frames?

If you are going through the trouble of framing and exhibiting your artwork, then please consider proper protection. Do you want to preserve the item for future generations? Sentimental value, such as that assigned to family portraits, can be greater than monetary value.

I just bought a fine art print/photograph for my home. I’ve never framed anything before. What do I need to frame it?

Typically, you will need a frame, glazing (glass or acrylic), a mat board, and a mounting board. Check out our Visual Guide to Ordering Custom Picture Frames for more details.

Is "Acid-Free" good enough for conservation?

Acid-free products are a good start to preserving your artwork. However, acid is just one of your artwork’s enemies. Other enemies include airborne pollutants and ultraviolet radiation. Museum-grade mat board is lignin-free, pH neutral (buffered), sulfur-free, and certified free of other contaminants. Conservation glazing should provide 98% UV filtering. We do offer a wide selection of Crescent mats to meet multiple needs (including Bainbridge mats that are manufactured with the Artcare Archival System, trapping and neutralizing external pollutants and harmful chemicals). The mat board and mounting board should also meet the FACTS Guide for Permanence in Mat and Mounting boards and National Information Standards Organization standard for “Permanence of Paper for Publications and Documents" in Libraries and Archives ANSI/NISO Z39.48-1992.