Store Policies

These store policies are subject to Frame Destination’s Terms of Use Agreement. If you do not agree to the terms and conditions contained within Frame Destination’s Terms of Use Agreement, you must discontinue your use of this website immediately.

Your purchase or use of our products implies that you have read and accepted these Store Policies and our Terms of Use Agreement.

If you reside in the state of Texas, we add 8.25% sales tax to every order.

We accept Visa, MC, Amex, Discover, check, and money order.

Contact us within 45 days of the original purchase date. We do not pay for return shipping. The product cost for un-used off- the-shelf items such as Lineco framing and storage supplies and Clear Bags will be fully refunded. Since all orders are custom made-to-order, returns are usually scrapped. For this reason we charge a 10% restocking fee on picture frames, mats, glass, acrylic mount board and GalleryPouch’s. We cannot accept returns on the following - clearance items, acrylic with the protective film removed, and frame and mat board samples.

Contact us at info@framedestination.com or 972-479-1188 to let us know what you are returning. Include a copy of your receipt or packing list so we know who to give the refund to.

Mail your product back to us at:

Frame Destination
2350 Crist Road, Suite 1000
Garland, TX 75040

We issue refunds within two business days of receiving returned items. If you have an account, we can issue a store credit. Otherwise, we will issue the refund via the original payment method. Credit card refunds may take up to 72 hours before appearing on your statement.

We do not have a system for order exchanges. You are free to order your replacement frame while we process your return or you can wait until we apply a store credit for the return item if you have an account.

If you are a Texas based retailer or reseller please create an account on the website and either email (info@framedestination.com) or fax (1-866-389-2813) us your tax exempt or resale form BEFORE you place your order. We will set your account to tax-exempt status.

When you place an order or create an account on our website you consenting to receive email communications from us for account issues, order status, marketing and promotions. You can opt out of the marketing and promotional emails at any time.

Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

Products purchased through our online catalog shopping system are limited to the specifications defined by the store. An option for a custom pricing is available.

To place a special order for an item or service not currently listed on the website, please contact us for pricing.

All changes and amendments to these terms and conditions may be updated from time to time. When an update occurs, notices will be posted on this website and may be submitted to registered members. Disputes that cannot be settled within 30 days shall be submitted for binding arbitration to the local office to be determined by company of the American Arbitration Association. Client and company agree that these terms and conditions are a binding agreement on their respective personal and business heirs and assigns and shall be interpreted according to the laws of the State of Texas, USA.

By submitting order, client agrees to the terms and conditions set forth, and agrees to be legally bound as defined, by continuing to process the order. Our company reserves the right to change or modify these terms with no prior notice.