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You can place an order 24 hours a day, 7 days a week right here on our website at www.framedestination.com.
Although most orders are built to order, we strive to ship within 3 business days of receiving the order. If you select "Rush Processing" in the shopping cart your order will be moved to the head of the queue and we will try to ship it within 24 business hours. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time.
We ship from Dallas, TX and most orders are shipped via Fedex. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands we may send your order via USPS Priority Mail. Visit the FedEx website and use our shipping zip code (75243) to estimate Fedex shipping transit time to your location. Be aware ground shipment transit times are estimates. To guarantee prompt delivery select an Express Shipping option during checkout.
Yes, select the “Customize this preset frame size” checkbox below the size drop-down menu.
We do not have a minimum order quantity. We do, however, offer volume discounts for larger orders of identical items. Ordering in larger quantities will also reduce the per item shipping cost.
We include a free hanging kit if you include a mat, glass, or backing with your picture frame purchase.
Yes, we sell both the wood and metal frames without components (mat board, mount board, and glazing). On the frame ordering page click on "Empty Frame" instead of "Complete Frame". Empty frames do not qualify for a free hanging kit.
Yes, all of the mat board, mount board, and/or glazing can be ordered without a picture frame from the “Framing Supplies” drop-down menu.
We are required to charge sales tax if the shipping address is in Texas or if you pick up your order at our facility in Dallas. If you are Texas-based and either tax-exempt or have a resale number, we can remove the sales tax. Please create an account on the website and either email ([email protected]) or fax (1-866-389-2813) us your tax exempt or resale form BEFORE you place your order. We will set your account to tax-exempt status.
If you need to change or cancel your order, please call us ASAP at 972-479-1188. We may request change information via email, but we need to put your order on hold ASAP if you know it is wrong.
The comments section is located on the CHECKOUT page on the lower left side, directly above the Place Order Now button.
PayPal - If you plan to pay with PayPal, instead of clicking the Checkout with PayPal button in the Shopping Cart, click the Proceed to Checkout button. Fill out the billing and shipping addresses, select your shipping method, choose PayPal Express Checkout Payflow Edition as your payment method, and then add your comments in the Comments box. Click the Place order now button to be rerouted to PayPal for processing.
By creating an account on our website, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
Contact us immediately if your order arrives damaged. If possible, please photograph the box and damaged item and email the images to [email protected] We will make it right!
Our office hours are Monday – Friday, 8 AM to 5 PM Central Time.
We close for major U.S. holidays. Closures are announced on our website’s home page at www.framedestination.com. Our office is closed on Saturdays and Sundays.
We accept these major credit/debit cards - American Express, Visa, MasterCard, and Discover. In addition, we accept PayPal, checks and money orders. Note: If you are paying with a check or a money order, your order will be put on hold until payment is received.
Visit our Contact Us page for all our contact information.
We offer a volume discount for multiple identical items. The website will add the volume discount automatically. Also, our newsletters often contain a coupon code. When you sign up for our newsletter, rest assured we will never share your personal information.
Volume discounts for frames, mats, backing, and glazing:
Yes. We offer volume discounts. You can see the quantity breaks on the Quantity Discount table below the Add to Cart button. The discount is automatically applied when you add products to your shopping cart.
The website has accurate pricing and automatically applies volume discounts when you add products to the shopping cart. To see your shipping cost, first add the items to your shopping cart. Then enter your shipping ZIP code and click the "Get a Quote" button.
The majority of orders are shipped via FedEx. If your shipping address is a P.O. Box or if you are located in Alaska or other non contiguous states we may send your order via USPS Priority Mail.
We do not ship outside the United States with the exception of Puerto Rico, the Virgin Islands, and APO addresses.
Yes. If your shipping address is a P.O. Box we will send your order via USPS Priority Mail. Please note that USPS Priority Mail is not an express choice, and may take longer than standard ground shipping to a street address. In addition, the United States Postal Service has size restrictions. If your order exceeds these restrictions we will contact you for an alternate shipping address.
Larger items require special packaging and may incur additional fees from the shipping company. If your item qualifies as oversize, a pop-up will appear in the Shopping Cart displaying the oversize fee. Please note that the oversize fee is based on the EXTERNAL size of the largest frame in your order.
An item(s) in your cart requires us to add an oversize shipping fee. Fee is based on the quantity and external dimensions of the largest item(s) in your cart. The calculation is based on the EXTERNAL frame size's united inches (Height + Width). For example, a 30” x 40” frame that is 1” wide will have a total United Inches of 74 (32 + 42).
If you are in Dallas and select “local pickup” for the shipping option this fee will be removed.
Although we do not normally ship "signature required" we are happy to do so upon request. If you want your order shipped "signature required", please put "Ship Signature Required" in the Comments box during checkout.
Frames purchased with components (mat board, mount board, and/or glazing) are normally shipped fully assembled. Wood picture frames, which are permanently hand-glued and nailed together, are always shipped assembled. Metal picture frames are often shipped assembled, but may be shipped unassembled for greater protection, or if they are ordered without contents. If you have questions about picture frame assembly, leave a note in the Comments box of the checkout page or contact us before you place your order.
Yes, orders with express shipping (Express Saver, 2nd Day, or Standard Overnight) selected during checkout are given high priority. Please note that the transit time for express shipping excludes weekends. For example, if your order ships Standard Overnight on a Friday it will not arrive until Monday. Overnight shipping may not be possible to certain locations in Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands. We will contact you if your shipping choice is not possible.
We ship from Dallas, Texas. Most orders are shipped via Fedex. If your shipping address is a P.O. Box or if you are located in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands we may send your order via USPS Priority Mail. Visit the FedEx website and use our shipping zip code (75243) to estimate Fedex shipping transit time to your location. Be aware ground shipment transit times are estimates. To guarantee prompt delivery select an Express Shipping option during checkout.
We strive to ship within 1 - 3 business days of receiving the order. If you select "Rush Processing" in the shopping cart your order will be moved to the head of the queue and we will try to ship it within 1 business day. Please leave a note in the special instructions if you need to receive your order by a certain date. Over-sized items and large quantity orders may require additional processing time.
If your product arrives damaged, email [email protected] or call us at 972-479-1188 ASAP so we can make it right. Please help us out by emailing a photo of the damaged item(s). If we need you to ship the item back, we will provide a shipping label. We will ship replacements as quickly as possible at our expense using the same shipping option selected on the original order.
Contact us within 45 days of the original purchase date. The product(s) cost, minus the original shipping cost and/or rush fees, will be fully refunded. We do not pay for return shipping. We cannot accept returns on the following - clearance items, acrylic with the protective film removed, and frame and mat board samples.
How to return an item:
Mail your product back to us at:
13539 Method Street
Dallas, TX 75243
We issue refunds within two business days of receiving returned items. If you have an account, we can issue a store credit. Otherwise, we will issue the refund via the original payment method. Credit card refunds may take up to 72 hours before appearing on your statement.
We do not have a system for order exchanges. You are free to order your replacement frame while we process your return or you can wait until we apply a store credit for the return item if you have an account.
With the exception of the packing tape, all of our packing materials are recyclable. Listed below is the composition of each packing material.
We are happy to build a frame for you, but we do not sell sticks of moulding.
Please visit our page at http://www.framedestination.com/picture-frame-sizes for help with that.
Most of our wood frames are made of solid wood finger-jointed pine finished with a stained, lacquered, or gessoed veneer. If you have a question about what a specific profile is made of, please contact us.
Yes, all of our wood frames are hand-assembled by our staff.
Points are used to hold the mat, mount board, and glass or acrylic inside of wood picture frame moulding. Without points, the contents will fall out of the picture frame. Our picture frames contain flexible points, which can be bent up and back down to allow the contents to be installed in the frame. More information about points.
Point depth is determined by the thickness of what you are putting in the frame. If you are buying the glass mat and backing from us you can just select "Fit Contents Ordered". If you going to be adding items to the frame you buy from us simply add up the thickness of the contents going into the frame to get the point depth.
No, wood naturally contains lignin, which is not acid free. To protect your artwork from the acids that naturally occur in the wood frames, you may wish to use frame sealing tape to isolate the contents from contact with the frame’s rabbet.
Most of our metal picture frames are manufactured by Nielsen. They are made from the highest-quality aluminum anodized for maximum durability and long-lasting beauty. Aluminum is a robust metal which offers a high strength-to-weight ratio.
Each metal frame includes corner hardware and spring clips to hold frame contents in place, plus euro hangers for attaching hanging wire to the frame.
Metal frames are often shipped assembled, especially if ordered with components (mat board, mount board, and/or glazing). If you purchase a metal picture frame without any components, it may come unassembled for better protection. If you have questions or concerns about whether or not the frames you ordered will arrive pre-assembled please contact us.
Yes. Like all of our frames, the Find-A-Frame picture frames are customizable. Once you've chosen a Find-A-Frame that you'd like to adjust, press the "Customize this Frame" option right underneath "Add to Cart". You will be able to customize all contents from that point as well.
The size of the floater depends on the size of the art you are framing. For the correct floater frame dimensions, enter the size of your stretcher bar frame, measuring at the corners where the folds of the canvas are thicker. The inside dimension of the wood floater frame will automatically be sized one inch (1") larger than the stretcher bar dimensions, allowing a one-half inch (1/2") float space between the canvas and the inside edge of the floater frame. The inside dimension of the metal floater frame will automatically be sized one-half inch (1/2") larger than the stretcher bar dimensions, allowing a one-quarter inch (1/4") float space between the canvas and the inside edge of the floater frame.
Yes, all of the stretcher frames are hand-assembled by our staff.
Check out our MatBoard Types Explained for help on choosing the right one for your art.
Because each person's color perception and computer monitor varies, it is extremely difficult to recommend a mat color via email or telephone. We recommend viewing actual samples of the mat boards before purchasing them. Frame Destination can mail out up to three (3) individual samples for free. If you need a larger selection please purchase a mat board sample kit.
Yes, we can label them for you. Just put a note in the Comments box during the checkout process.
We recommend the 3/16" providing your frame's rabbet can accommodate it. The 1/8" thickness is great used as backer for images displayed in ClearBags™.
Glazing is a generic term for the glass or acrylic used to cover and protect artwork in a picture frame. We sell both glass and acrylic glazing.
Yes, we ship glass up to 24" x 28". Larger sizes can be picked up at our facility in Dallas, Texas.
We offer several different choices. Check out all of our glass varieties here.
Yes, we can cut custom sizes of glass up to 24" x 28". Note: Larger sizes up to 32” x 40” can be picked up at our facility in Dallas, Texas.
We offer several different choices. Check out all of our acrylic varieties here.
We sell high quality Acrylite® brand framing acrylic. Some people refer to all acrylic picture frame glazing as Plexiglas®. Although Plexiglas®, which is actually a trade name for acrylic, is similar; nothing beats the Acrylite® brand for picture framing! Acrylite® is an excellent glazing choice for framing and is a safer alternative at half the weight of glass, many times more resistant to impact, and easier to handle. In addition, acrylic provides exceptional optical purity.
Yes, we can cut custom sizes of acrylic up to 40" x 60".
The clear shiny side of the non-glare acrylic faces the artwork.
We recommend using an acrylic cleaner called Brillianize and a microfiber smooth towel for cleaning. DO NOT use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean acrylic. Dry or gritty cloths and/or paper towels may cause surface scratches. Craftics Microfiber Smooth Towels are excellent for cleaning acrylic. They will safely pull dust and smudges off the acrylic without scratching the surface.
Our acrylic is shipped with an easy-to-remove plastic film to protect it from scratches. This film needs to be removed before installing it in the frame. To remove the film, grab it at one of the corners and peel it off. Check out this How to Remove the Protective Covering from Your Acrylic Glazing blog post for a visual guide.
Frame spacers are used to keep the glazing away from the artwork to avoid mold growth, paper buckling, image transfer, and adhesion. They are normally used when framing artwork without a mat board. Check out our How to Use Frame Spacers to Protect Your Memories video in our video gallery.
Reusable heavy duty bubble wrap pouches designed to protect your artwork during transport.
Measure the width, height, and depth (thickness) of the outside of your framed artwork, then use our GalleryPouch™ Sizing Calculator to determine the correct size to order. The sizing calculator is on the GalleryPouch™ product page.
Order a size that is slightly larger than the outside dimension of your print. Note: If you are using the bags to display cards, order a size slightly larger than your envelope.
The crystal ClearBags™ that we sell feature a peel-away adhesive strip on the bag - not the flap - so that your artwork will not get stuck to the adhesive when being inserted or removed.
Our frames provide exceptional protection for most types of artwork, including 99% of photographs and all inkjet prints. There are, however, a few considerations for framing certain types of artwork. Acrylic glazing can develop a static charge so it should not be used to frame artwork rendered in loose mediums such as pastel or charcoals. In addition, there are two types of photographic print processes that are very acidic and require a special non-buffered mat: 1) Cyano – a black and white process, and 2) Dye Transfer – a color process.
The rabbet is the inner lip or groove of the picture frame which holds the frame’s components, including the glazing, mat(s), artwork and backing. Make sure to choose a frame with a rabbet deep enough for all your components. We list the rabbet size for all of our picture frames.
If you are going through the trouble of framing and exhibiting your artwork, then please consider proper protection. Do you want to preserve the item for future generations? Sentimental value, such as that assigned to family portraits, can be greater than monetary value.
Typically, you need a frame, glazing (glass or acrylic), a mat board, and a mounting board. Check out our visual guide to ordering picture frames for more details.
Acid-free products are a good start. However, the acid in paper products is just one of your artwork’s enemies. Other enemies include airborne pollutants and ultraviolet radiation. Museum-grade mat board is lignin-free, pH neutral (buffered), sulfur-free, and certified free of other contaminants. Conservation glazing should provide 98% UV filtering. The Bainbridge products used in our frames are manufactured with the Artcare Archival System which traps and neutralizes external pollutants and harmful chemicals. The mat board and mounting board should also meet the FACTS Guide for Permanence in Mat and Mounting boards and National Information Standards Organization standard for “Permanence of Paper for Publications and Documents" in Libraries and Archives ANSI/NISO Z39.48-1992.