Photographers – the best customers!

Owning a picture frame company that caters to photographers has a really nice side benefit that I did not foresee. I knew beforehand that I would have the pleasure of meeting great photographers all over the country via email and the phone. What I did not expect was how consistently pleasurable all of our customers would be. All of my employees have commented about how nice and easy to work with our customers are. We have had thousands of sales from thousands of customers but not once have we had a charge back, bounced check, or a customer trying to take advantage of us…knock on wood.

I have built the company primarily on customer service and word of mouth so customer satisfaction is number one priority. Not to say that we have never had an unhappy customer. I wish it were possible to have a business with multiple employees that never made a mistake but unfortunately it is not. When this happens we will get a phone call from an unhappy customer, but they are always polite and have never yelled at us.

The only drawback that I have seen is that since I love photography too, when I get on the phone I will often end up talking too much.


About the author


Mark Rogers is an amateur photographer and the founder of Frame Destination, Inc. In 2004 Mark realized the framing industry was not keeping up with the evolution of photography via new digital technology and started Frame Destination in his garage. Now his company has thousands of do-it-yourself framing customers across the US that it helps with its 11,000 square feet production facility in Dallas, TX.

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