IMPORTANT Shipping Information
- We ship from Dallas, Texas. Click here and enter our ZIP code of 75243 to see Fedex Ground Service Map.
- We do not have a minimum order size or amount.
- •Choose USPS Priority Mail if the shipping address is a PO Box. Please allow extra time for USPS Priority mail, as it normally takes longer to arrive than regular ground shipping.
- We strive to ship within 1-3 business days of receiving the order.
- Over-sized frames/components and large quantity orders may require additional processing time.
- Our shipping carrier has a minimum S&H charge, so ordering in bulk will reduce the per item shipping cost.
- We do not ship out of the USA. [Exception: APO Addresses]
Shipping Signature Required
We DO NOT ship ‘signature required’ unless you ask for it. If you want your order shipped ‘signature required’ put ‘SHIP SIGNATURE REQUIRED’ in the special instructions box [located below the list of shipping methods]. Please note: the shipping company is not liable for the order once it’s delivered.
P.O. Box Address
You must select USPS PRIORITY MAIL if your shipping address is a P.O. Box.
How are the shipping charges calculated and why are they just an ‘estimate’
Shipping charges are calculated by the number of items, their weights & sizes, the shipping zone, and the shipping method selected. It is a complex formula that is not always 100% accurate due to oversize shipping fees [see ‘What is an Oversize Shipping Fee?’] and/or special services. If the shipping cost is incorrect, we will contact you before filling the order. We will explain the charges and your options. You may cancel the order if the shipping cost is unacceptable to you.
What is an Oversize Shipping Fee?
Our website adds a single oversize shipping fee of $55.00 to orders containing:
1. Mat board, mount board, glass or acrylic whose length + width exceeds 79 inches.
2. Picture frame moulding whose length + width exceeds 72 inches (or less for larger mouldings)
NOTE: We remove this fee if you pick up the order at our warehouse in Dallas, Texas.
Are your picture frames shipped pre-assembled?
Our wood frames, which are permanently hand-glued and nailed together, shipped assembled. Our Nielsen ready made picture frames and FDI ready made picture frames are shipped assembled. Our metal frames are normally shipped assembled. Exception: if the metal moulding only (no components) is ordered or if it's a large quantity of frames we may ship them unassembled. If you have questions about frame assembly leave a note in the special instructions section of the checkout page or call/email us.
Why does the shipping cost appear high?
We try to pack our products very carefully which consumes a lot of material and time. Shipping and handling is based on the number of items, weights, sizes, zones, oversize fees and shipping method selected. All shipping companies charge extra for large items. For this reason shipping cost for items such as a 30x40 mat board or frame is based on the size of the box used to ship the item and not the actual weight. If you are buying only one item, per item shipping cost will be high. If you place additional items in your shopping cart you can significantly reduce your per item shipping costs since the total shipping cost will not normally increase significantly for additional items. We do not make any profit on shipping cost.
Is it cheaper to buy in bulk?
Yes. We offer volume discounts. .Fedex charges us a base fee to ship an order. Increasing the quantity of items does not increase the shipping cost exponentially – meaning it is cheaper shipping-wise to buy 5 frame kits in one order, than to place 5 separate orders with 1 kit in each order.
Shipping charges to Alaska, Hawaii, Puerto Rico & the U.S. Virgin Islands
Our website cannot calculate the shipping charges for orders to Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands. If you are shipping to any of these places the website will not show a shipping charge, but a CAL [call] notice. This means we will calculate the shipping manually and call/email you the shipping cost. You may cancel the order if the shipping cost is unacceptable to you.
Express Shipping
Orders with Express Shipping [3-Day, 2-day, or overnight] are given high priority. We cannot ship overnight to Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands.
Shipping Transit Time
We ship from Dallas, Texas. Our shipping company is FedEx. Ground shipments will reach most of the continental US within 2-5 days. Go to the FedEx website [http://fedex.com/ratefinder/home] and use our shipping zip code [75243] to estimate the shipping transit time. Be aware that ground shipment transit times are ESTIMATES ONLY. To guarantee prompt delivery select an Express Shipping option [3-Day, 2-day, or overnight]. If you order is shipped via Overnight, 2-Day Express or 3-Day Express and does not arrive on time, we will refund your shipping charge.
Shipping Damage
If your products arrive damaged call us immediately. We will ship replacements as quickly as possible. Ground shipping of replacements is free. For Express Shipping of replacements you must pay for the cost difference between Ground and Express.
Do you ship internationally (outside the United States)?
NO, we do not ship outside of the United States.
Return Policy
Standard size items can be returned within 30-days minus a 15% restocking Fee and the original shipping charges. Items must be in resalable condition and the protective paper mask must still be in place on acrylic. We DO NOT accept returns on custom frames, mats, mountboard and/or acrylic/glass. Please contact us for more information and/or samples BEFORE placing an order if you are not sure if our products will meet your needs.
Why do you charge a 15% restocking fee on returned items?
All of products except clearbags and mounting/framing supplies are made to order. We cannot predict when or if we can resell the returned product. Charging a 15% restocking fee helps us reduce our losses on products that cannot be resold. |
